Sometimes, in my role as a ProAdvisor, I get very frustrated with Intuit. They don’t run their business the way I would (but, hey, they have a MUCH bigger business than mine!) and I don’t agree with their decisions. Recently I published a rant on one of the problems, how they seem to have difficulty in communicating with ProAdvisors. In fairness, though, I have to say that sometimes they listen to what ProAdvisors are saying and they act on that.
Back in October ProAdvisors were notified that some of the subscription services that we receive from Intuit were going to change. Three features that we use would no longer be available through our 2011 copies of QuickBooks – the Accountant Copy File Transfer (ACFT), QuickBooks Email, and Advanced Inventory for QuickBooks Enterprise 11.0. These services were STILL available to us, but we would have to upgrade to the 2012 versions of QuickBooks to be able to use them. This information was sent out in an email alert, posted in an Intuit ProLine blog article, and posted in the Notifications section of the ProAdvisor web site.
This started a lot of discussion in various places where ProAdvisors share information (The Sleeter Group’s private forum, several LinkedIn forums, etc.). Why? Well, a number of reasons. The two that I heard the most were:
- Many ProAdvisors aren’t ready to move to the 2012 programs – either because of the time it takes to institute the changes, or because they aren’t ready yet to commit their business to a release that is so new.
- If you have a client who is using QuickBooks Enterprise V11.0 and the Advanced Inventory feature, if that client sends you a file to examine or work on you could not access the Advanced Inventory features, since that was disabled in your system.
There are workarounds, at least to a degree. You don’t have to use ACFT to transfer files, you can do that manually through a file transfer service of your own. You don’t have to use QuickBooks email, you can use web mail or Outlook. Getting around the Advanced Inventory issue was a tougher one, though. And, oddly enough, this didn’t seem to affect ALL ProAdvisors. In my case, the services weren’t available. When I polled a group of ProAdvisors, some found that they still had access. I’m not sure what this meant.
One ProAdvisor commented that this was an unprecedented move by Intuit – it is the first time that anyone can remember them stopping a service on a version of a product that is still supported. Very odd.
Intuit Heard Us!
In case you haven’t received a notification by email, Intuit has changed their mind on this and they have restored all of these services to currently enrolled ProAdvisors. All of these features have been reactivated in the 2011 products, so we can work with either the 2011 or 2012 products as we prefer. We can easily support our customers who are still using the 2011 products, we can make our own decision as to when to move our own files to the 2012 product.
One thing I want to point out: Intuit’s notice states that you don’t have to do anything to get these services back in your 2011 product. In my case I found that I had to “sync” my license data. Select Help then Manage My License then Sync License Data Online. You shouldn’t have to do this, but if you don’t see your services coming back, give it a try. If that STILL doesn’t work, then call ProAdvisor Support and ask for help. Sometimes a setting has to be changed on their side of things.
This is a great move by Intuit. It shows that they do listen to ProAdvisors. It shows us that we do have the ability to give them feedback AND that they hear us. Of course, this doesn’t mean that they will ALWAYS listen to us, but it is a good sign. Along with this I’ve also noticed that Intuit has been more outgoing and working to engage ProAdvisors in conversations lately. Over the past few years I was starting to feel that ProAdvisors and accounting professionals were not as important to Intuit as we had been in the past, but that seems to be improving. Now, if I can just get them to listen to more of my ideas…