Here are a few tips and updates about Intuit Statement Writer (ISW) version 18.104.22.168.
- ISW needs MS Office installed. Version 2003, 2007, or 2010 works, but 64-bit MS Office is NOT supported yet.
- We are still seeing some instability with ISW on Win 7 64-bit running Office 2010 32-bit. The symptom is that it crashes Excel on exit (seems to be a harmless crash), and Intuit is working on it.
- We’ve noticed an occasional issue with PDF creation: If you have Acrobat Pro version 9 with Office 2010, the Print to PDF does not generate. This is not rampant but has been observed on customers’ machines that have the Acrobat reader as well. The work around is to use Acrobat to combine the documents that reside in the ISW report folder.
- The bug I identified in my blog article from February 7, 2011 (the issue with the “Net Income” line on the Balance Sheet) has been fixed.
- If you see an error message from Excel that says “Office document customization is not available,” it is caused by locating ISW files on the network without the proper configuration/security settings on the network.
The work around is to copy the QSM file to the local machine and open it there in Excel. However, you can fix it so that ISW allows the files to remain centralized on the server so that all client machines in the office can remotely access ISW files.
Locating ISW files (.qsm files) on a server is tricky and depending on your security settings. If you save files to a network folder, you should do the following:
- Set the ISW preferences so that they use the network path (e.g. the UNC path such as \\myserver\Intuit\Statement Writer, or to a Mapped Network Drive like X:\Intuit\Statement Writer)
- After setting the preferences in Statement Writer, apply one of the two “ISW Network Fix Utilities,” located on Intuit’s support site for automating the “permissions” on your network so that ISW can work properly. The article on that web page discusses two scenarios. The first is where you have “redirected” the My Documents folder on network client machines to point to a server location. The more common scenario is when you simply want to open files located on a the network somewhere, but not via your My Documents (redirected) folder. So pick the second link on that page to apply the network fix if you don’t redirect your My Documents folder.
If you continue to have trouble with locating ISW files on a server, please report them to us so we can get the feedback to Intuit.